FREQUENTLY ASKED QUESTION
Order
A : Usually we take 2-3 working days to prepare your order.(not include weekend and public holiday)
if you need order urgently, please contact us for further assist.
if you need order urgently, please contact us for further assist.
A : Of course YES. you may put your friend delivery details at shipping address section during checkout.
Delivery
A : Yes. We offer instant delivery if you need to deliver on certain date or time by Grab Express / Lalamove.
Same Day Delivery / Instant Delivery is only available for Klang Valley area.
Extra Charge applied depends on distance.
Please contact us for further assist.
Same Day Delivery / Instant Delivery is only available for Klang Valley area.
Extra Charge applied depends on distance.
Please contact us for further assist.
A : If you place your order via our flagship store (www.mooyusoap.com), Our default Courier Service is BEST EXPRESS, sometimes we use J&T Express too if Best Express not available.
If you place order via SHOPEE, we use J&T Express.
If you place order via SHOPEE, we use J&T Express.
A : Yes, we ship worldwide. You may put your full delivery address at CHECKOUT page to check the shipping cost. Our system will offer several shipping services provider for you to select.
** IMPORTANT! : About extra VAT or customs charges might applied. Consignee / Receiver may need to pay the extra fees before they can receive their parcels. Please note that, all customs and duty charges are payable by Consignee / Receiver.
** IMPORTANT! : About extra VAT or customs charges might applied. Consignee / Receiver may need to pay the extra fees before they can receive their parcels. Please note that, all customs and duty charges are payable by Consignee / Receiver.
A : Usually its take about 2-5 days depend on area and courier services traffic after we ship out.
Sometimes we have some customer receive the order next working day after we shipped out.
** East Malaysia takes 10-14 days.
Sometimes we have some customer receive the order next working day after we shipped out.
** East Malaysia takes 10-14 days.
A : West Malaysia : RM7 per trip
East Malaysia : RM15 per KG
** we offer free shipping when you purchase over RM150 for West Malaysia & RM250 for East Malaysia.
East Malaysia : RM15 per KG
** we offer free shipping when you purchase over RM150 for West Malaysia & RM250 for East Malaysia.
A : Sorry, we don't have any store at this moment, but we accept self collection by appointment at EcoSky Business Park / Jinjang Area.
Payment
A : We accept Credit Card / FDX (online banking) & E-wallet for most of the brand such as TnG ewallet / GrabPay / Boost... etc.
Others
A : Yes, please contact us for further assist. We are happy to share our experience about customize gift set.
A : We always try our best to ensure that all gift sets send out from our side are in the best condition! if you / your friend received the gift sets with missing / faulty items, Kindly contact us for further assist.
