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FREQUENTLY ASKED QUESTION

Order

A : Usually we take 2-3 working days to prepare your order.(not include weekend and public holiday)
if you need order urgently, please contact us for further assist.
A : Of course YES. you may put your friend delivery details at shipping address section during checkout.


Delivery

A : Yes. We offer instant delivery if you need to deliver on certain date or time by Grab Express / Lalamove.
Same Day Delivery / Instant Delivery is only available for Klang Valley area.
Extra Charge applied depends on distance.
Please contact us for further assist.
A : If you place your order via our flagship store (www.mooyusoap.com), Our default Courier Service is BEST EXPRESS, sometimes we use J&T Express too if Best Express not available.

If you place order via SHOPEE, we use J&T Express.
A : Yes, we ship worldwide. You may put your full delivery address at CHECKOUT page to check the shipping cost. Our system will offer several shipping services provider for you to select.

** IMPORTANT! : About extra VAT or customs charges might applied. Consignee / Receiver may need to pay the extra fees before they can receive their parcels. Please note that, all customs and duty charges are payable by Consignee / Receiver.
A : Usually its take about 2-5 days depend on area and courier services traffic after we ship out.
Sometimes we have some customer receive the order next working day after we shipped out.

** East Malaysia takes 10-14 days.
A : West Malaysia : RM7 per trip
East Malaysia : RM15 per KG

** we offer free shipping when you purchase over RM150 for West Malaysia & RM250 for East Malaysia.
A : Sorry, we don't have any store at this moment, but we accept self collection by appointment at EcoSky Business Park / Jinjang Area.


Payment

A : We accept Credit Card / FDX (online banking) & E-wallet for most of the brand such as TnG ewallet / GrabPay / Boost... etc.


Others

A : Yes, please contact us for further assist. We are happy to share our experience about customize gift set.
A : We always try our best to ensure that all gift sets send out from our side are in the best condition! if you / your friend received the gift sets with missing / faulty items, Kindly contact us for further assist.
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